DELIVERY AND SHIPPING PROCEDURE

At Jes Wellis, we carefully track every step until your order is delivered to the shipping company.

Purchases made from Jeswellis.com are custom-produced upon order, and they are shipped within 1-5 business days from the date of purchase. Depending on the operational processes of our contracted shipping company, your order will be delivered to you within 1-3 business days. While factors like adverse weather conditions or other unforeseen circumstances under the control of our shipping company may affect the delivery time, we strive to ensure your satisfaction by doing our best.

All notifications regarding the status of your order are sent to your email address. Additionally, for order tracking and detailed information, you can use your JW Account page by logging in as a member. For purchases made without membership, you can check your email for order tracking or contact our Customer Service at +90 533025 56 16 for assistance.

If you want to make a return or exchange related to your order, you can review the Return & Exchange Policy."

At Jes Wellis, your satisfaction is always our priority, and we are here to assist you at every step.