JEWELRY CARE AND USAGE TIPS

Jes Wellis recommends that you follow the instructions below to ensure the longevity, structure, and appearance of your Jes Wellis design:

We recommend that you avoid exposing Jes Wellis designs to harsh chemicals. Try to keep your product as dry as possible.
Avoid contact with substances such as cream, makeup, and perfume, as they can cause the jewelry to lose its shine.
When storing your designs, try to keep them in shaded areas and preferably in their box to prevent tangling.
Make sure chains and necklaces are fastened when storing jewelry to prevent tangles.

MAINTENANCE AND REPAIR PROCEDURE

You have a one-year maintenance and repair guarantee on your purchases.
Our after-sales services include product resizing, cleaning, polishing, gold plating, and repair.
Requests regarding your products that fall outside the warranty coverage are evaluated in our studio, and the repair cost is communicated to you. If you agree to the cost, the repair process will commence. Repairs are assessed individually, and completion may take an average of 2 weeks.
After the repair process is completed and quality control is performed, we will contact you to let you know that your products are ready. Then, your products will be delivered to the address you specified in the request form by shipping.
We strongly recommend reading our Silver Upcycling Program for products covered under our warranty conditions.

WARRANTY VOID CONDITIONS

We strongly recommend reading our JW Quality Guarantee and Terms;

Any repairs/maintenance performed by another person or company will invalidate the warranty.
If any user-related loss, deformation, or damage is detected in the product, the warranty will be invalid.
If you have any questions regarding the procedure, you can contact our customer service at [email protected] or call +90 533 027 30 97.

Dear Valued Customer,

To ensure the longevity and integrity of your jewelry, we recommend gentle and careful use in daily wear. Please avoid squeezing your bracelets and cuff bracelets, and store them under proper conditions to maintain their shape and keep the stones secure.
We hope you enjoy and cherish your jewelry.
Warm regards